Alexander Toia & Company, LLC - Private Investigators

Policy of Alexander Toia & Company

All client conversations, meetings, investigations, and research are conducted with the utmost confidentiality and security where communication and attention to detail are the keys to serving your needs. To protect the rights and safety of all people, clients must have a legitimate legal purpose before Alexander Toia & Company, LLC accepts an assignment. After the initial FREE CONSULTATION and CASE EVALUATION, Alex Toia decides if your case qualifies for our services. Clients are expected to fund their own assignments via predetermined budget, which is established and approved during the initial free consultation. As soon as payment is received, your case begins. Convenient credit card payment methods are available.

A numbered Work Order / Retainer Agreement is prepared with your instructions and our stipulations, then emailed, faxed, or mailed to you for signature and return. Your funds are deposited into our Cash Management Account (CMA) under client name, case name, and file number. As fees are earned and disbursements paid for your case, monies are deducted from the balance. You will be kept apprised of our findings in whichever manner is most convenient for you. If work needs to exceed the initial budget, another sequentially numbered Work Order will be executed in the same manner as above. A second mutually agreed upon retainer will be paid in advance and deposited in the CMA. Work will continue only when a credit balance is in the account. Written instructions via mailed correspondence, fax, or emails are permissible to update or revise the assignment and contract. Upon completion of your case, if a credit balance remains, you will receive a refund.
 
In Missing Persons and Skip Tracing investigations, unless we know the client or verify that the assignment is within legitimate, legal, permissible purposes, we will NOT release any information without the subject’s written authorization. Moreover, in all assignments where personal data is uncovered during the investigation, we do not release Social Security Numbers, Birth Dates, Home or Business Addresses, Telephone Numbers, Motor Vehicle Information, and the like, without specific legal reasons. This policy is necessary in order to protect subjects of our investigations from becoming victims of crimes and identity theft.